WE OFFER FREE DELIVERY IN DALLAS AND SURROUNDING SUBURBS

Holiday Sale! Free Local Cake & Desserts Delivery to Dallas and Select Surrounding Suburbs.

FAQs2023-10-30T19:02:34+00:00
Where are we based?2022-03-15T21:09:39+00:00

We are located in Dallas, TX.

Why do you only ship through NeimanMarcus.com?2022-03-15T21:39:14+00:00

It’s better for our customers that they purchase through NeimanMarcus.com, because Neiman’s offers much better shipping rates!

How long have you been in business?2022-03-15T21:19:31+00:00

We have been in business since Fall 2012.

Does your bakery have a storefront?2022-03-15T21:22:59+00:00

No. We have never had a storefront. We offer convenient online shopping and delivery straight to your door in Dallas and surrounding suburbs.

Are you strictly an online bakery?2022-03-15T21:24:27+00:00

YES!

How many cakes come in a box?2022-03-15T21:25:53+00:00

For our mini cakes, each order includes a box of six individual cakes to a box. For our 6″ and 8″ cakes there is one cake to a box.

What if I want to order a cake today for a birthday or anniversary that’s in the future?2022-03-15T21:26:27+00:00

You absolutely can order with a future ship date. Please choose carefully from the calendar on the checkout page, because we only ship Monday – Thursday. PLEASE CONSULT YOUR CALENDAR.

Where do you ship your cakes?2022-03-15T21:29:44+00:00

Our bakery is located in Dallas, TX. Our cakes can be shipped anywhere in the U.S. Monday – Thursday, ONLY in the winter months. All shipped cakes are ordered through NeimanMarcus.com. Cakes are not always available on NeimanMarcus.com. Please consult the product pages on this website. If the cake is available to ship via NeimanMarcus, it will be indicated on the product page with a direct link to our cakes on Neimans’ website.

Do you offer free cake delivery or dessert delivery in Dallas?2022-03-15T21:40:52+00:00

We do offer free cake delivery and dessert delivery in Dallas, Plano, Richardson, Carrollton, Frisco, Allen, Highland Park, University Park, Southlake, McKinney. Little Elm, and throughout the Dallas suburbs. We can offer same day cake delivery in Dallas, if you call before 10A that day Monday-Friday.

When is the latest time you accept cake orders on a given day and when will they be shipped or delivered?2022-03-15T21:42:02+00:00

Local delivery is Monday – Friday, except during the holidays. Same-day delivery is valid if you order prior to 10A that day. We deliver inside Dallas and surrounding suburbs. Special exceptions can be made. Please call 1-469-662-0997 for availability.

Do you only offer cake delivery in Dallas? Do you also ship your cakes outside of Dallas?2023-11-28T20:23:30+00:00

We offer free cake delivery throughout the Dallas area and surrounding designated suburbs. We do not ship at this time.

Do I have to be home to accept cake delivery?2022-03-15T21:55:59+00:00

Because our gourmet cakes are perishable, we ONLY recommend that you schedule delivery for a day that you or someone will be there to accept the shipment. We are not responsible for boxes being left outside.

What if I’m having the cakes delivered as a gift to an office or company? When and how are the cakes delivered?2022-03-16T13:10:27+00:00
  • Within the Dallas area, we will deliver during normal business hours between 9A – 5P Monday – Friday. No prior phone call will be made to the recipient.
  •  ll shipments at this time are shipped through NeimanMarcus, if available. If you have a shipment inside Texas you would like, please call us at 469-662-0997 to make arrangements. Shipments via Fedex will usually arrive between 12N and 5P.
  • We will either hand-deliver the order to the recipient at the office, or leave the order with the receptionist, depending on the procedures of each office.
Do you ship nationwide?2023-11-28T20:22:14+00:00

We do not ship nationwide at this time.

Where do you deliver?2023-02-17T17:42:49+00:00

We currently offer free cake delivery to the following areas surrounding Dallas, TX:

  • Addison, TX
  • Allen, TX
  • Carrollton, TX
  • Coppell, TX
  • Dallas – Downtown
  • Dallas – North and Far North
  • Farmers Branch, TX
  • Flower Mound, TX
  • Frisco, TX
  • Highland Park, TX
  • Irving, TX
  • Lewisville, TX
  • McKinney, TX
  • Plano, TX
  • Rowlett, TX
  • Richardson, TX
  • Southlake, TX
  • University Park, TX

Please call 469-662-0997, if you don’t see your town listed to see if special arrangements can be made.

What should I do with my box once I receive it?2022-03-16T13:17:57+00:00
  • If you received a shipped box via Fedex, please open, remove dry ice package carefully, and place in refrigerator or freezer.
  • If you received our cakes in Dallas or surrounding suburbs, please place in refrigerator or freezer.
If I live in the Dallas, can I just come up and pick up my cakes? If so, when and where?2022-03-16T13:19:26+00:00

At this time, we do not offer pick up service.

Do you offer custom cakes?2022-03-16T13:20:56+00:00

We do not offer custom cakes or designs at this time.

I have a large order and need to deliver or ship to multiple addresses. What is the easiest way to do this?2022-03-16T13:22:34+00:00

Just give us a call between 9A and 5P CST at 469-662-0997, and we can walk you through and is some cases take care of all of your requirements over the phone.

What methods of payment are accepted?2022-03-16T13:24:15+00:00

We accept Visa, Master Card and American Express.

Do you offer corporate discounts?2022-03-16T13:24:49+00:00

Yes, we do offer discounts for large orders. Please call us at 469-662-0997 or email us at sales@thedarkchocolatebakery.com.

Are there any special serving suggestions or instructions?2022-03-16T13:29:45+00:00

Yes!

  • For Cakes, if frozen, remove from all packaging and place on serving plate on counter with or without  cake dome 6-8 hours before serving.*
  • For Cakes, if in frig, remove all packaging and place on serving plate on counter with or without cake dome 3-6 hours before serving.*

Note: If summer, and dependent upon the temperature in your home, adjust accordingly.

How do I store cakes, once received?2022-03-16T13:32:52+00:00

When your cakes arrives, place either in refrigerator or freeze, dependent upon when you plan to serve. Cakes are good out of freezer for 7 days.

How to Thaw Cakes2022-03-16T13:34:18+00:00

Thaw cakes either in refrigerator the night before serving or set out on serving plate 3-6 hours at room temperature, prior to serving. The difference in thawing hours is dependent upon your local room temperature.

Baking2022-03-16T13:35:05+00:00

No cakes require baking.

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